Terms of Service

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. By using WorkMate, you represent and warrant that you meet these requirements and that all information you provide is accurate and current.

The Service is designed for use by contractors, tradespeople, and small business owners. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.

To access most features of the Service, you must create an account. You agree to:

• •Provide accurate, complete, and up-to-date registration information
• •Maintain the confidentiality of your password and not share your account credentials with others
• •Notify us immediately at help@workmatecrm.com if you suspect unauthorised access to your account
• •Take responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

WorkMate is offered on a subscription basis. Current plans are:

Prices are subject to change. We will provide at least 30 days' notice before increasing prices for existing subscribers.

All payments are processed by Stripe. By providing payment information, you authorise WorkMate (via Stripe) to charge your chosen payment method for the applicable subscription fee on a recurring basis until you cancel.

Subscription fees are non-refundable except as required by applicable law or as described in Section 5 below. If you upgrade from monthly to annual, we will prorate the remaining monthly period.

New accounts receive a 7-day free trial of the full WorkMate feature set. No payment is required during the trial period. At the end of the trial, your subscription will automatically begin and your payment method will be charged unless you cancel before the trial ends.

We reserve the right to modify or discontinue the free trial offer at any time without notice. Each person or business is eligible for one free trial.

You may cancel your subscription at any time from the Account section of the app or by contacting us at help@workmatecrm.com. Cancellation takes effect at the end of your current billing period — you will retain access to the Service until then.

We do not offer refunds for partial subscription periods except where required by applicable consumer protection law. If you believe you are entitled to a refund, contact us within 14 days of the charge and we will review your request.

If we discontinue the Service, we will provide at least 60 days' notice and offer a pro-rated refund for any prepaid annual subscription time remaining.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• •Use the Service to engage in fraud, deception, or any illegal activity
• •Send unsolicited communications (spam) to customers through the Service
• •Impersonate another person, business, or entity
• •Upload or transmit viruses, malware, or other malicious code
• •Attempt to gain unauthorised access to our systems or another user's account
• •Use automated tools to scrape or extract data from the Service without permission
• •Reverse-engineer, decompile, or disassemble any part of the Service
• •Resell, sublicense, or commercially exploit the Service without our written consent
• •Use the Service in any way that could damage, disable, or impair our infrastructure

Violation of these rules may result in immediate suspension or termination of your account without refund.

You retain full ownership of all data you create or upload through the Service ("Your Data"), including business information, customer records, jobs, invoices, and photos. You grant WorkMate a limited, non-exclusive licence to store and process Your Data solely to provide and improve the Service.

You are responsible for ensuring you have the legal right to collect, store, and use your customers' personal information through the Service. You agree to maintain a privacy notice or policy for your own customers that accurately describes how their data is used.

We will not access, use, or share Your Data for any purpose other than providing the Service and as described in our Privacy Policy, except where required by law.

You may export or delete your data at any time. Upon account termination, we will retain your data for 90 days to allow for recovery, after which it will be permanently deleted (subject to legal retention requirements).

WorkMate enables you to send secure payment links to your customers for card payments via Stripe. No processing fee is added to the invoice total — your customer pays the exact invoice amount.

WorkMate acts as a facilitator of payments between you and your customers. We are not responsible for disputes between you and your customers regarding the quality, delivery, or value of services. Any such disputes should be resolved directly between you and your customer.

To accept card payments, you must connect your own Stripe account by providing a Stripe secret key in WorkMate settings. Payments go directly from your customers to your Stripe account. WorkMate is not responsible for delays, holds, or rejections of payouts by Stripe.

If you use the WorkMate Website Builder to create a business website, you are responsible for ensuring that all content you publish (text, images, logos, and other materials) does not infringe any third-party intellectual property rights and complies with all applicable laws.

We reserve the right to remove any website content that violates these Terms or applicable law, or that we reasonably determine is harmful, offensive, or misleading, without prior notice.

Your business website will be hosted on a subdomain of workmatecrm.com (e.g., yourbusiness.workmatecrm.com). We do not guarantee continuous uptime of website hosting but aim for 99.5% monthly availability.

The Service, including its software, design, text, graphics, logos, and user interface, is owned by WorkMate and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or brand assets without our prior written consent.

Any feedback, suggestions, or ideas you provide about the Service may be used by WorkMate without any obligation to you.

The Service integrates with third-party services including Stripe (payments), Twilio (SMS), Resend (email), Anthropic (AI features), and Supabase (infrastructure). Your use of the Service is subject to the terms and privacy policies of these third parties where applicable.

We are not responsible for the availability, accuracy, or practices of third-party services, and our ability to provide certain features depends on the continued availability of these integrations.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We do not warrant that any specific feature will remain available, or that the results obtained from using the Service will be accurate or reliable.

WorkMate is a tool to assist with your business operations. You remain solely responsible for the quality and delivery of your services to your customers, and for the accuracy of invoices, quotes, and other business documents you create using the Service.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WORKMATE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO WORKMATE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 AUD.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless WorkMate and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights, including but not limited to intellectual property rights or privacy rights.

You may terminate your account at any time by cancelling your subscription and contacting us to request account deletion.

We may suspend or terminate your account at any time if we determine you have violated these Terms, if we are required to do so by law, or if we decide to discontinue the Service. Where reasonably practicable, we will provide advance notice.

Upon termination, your right to access the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including Sections 7, 10, 12, 13, and 14) will continue to apply.

These Terms are governed by and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of law principles. You agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia for the resolution of any disputes arising under these Terms.

If you are a consumer located in a jurisdiction with mandatory consumer protection laws that provide you with additional rights, those rights are not waived by these Terms.

We may update these Terms from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending an email to the address associated with your account. Changes take effect 14 days after notification.

Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and WorkMate with respect to the Service and supersede all prior agreements.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

If you have any questions about these Terms of Service, please contact us: