Terms of Service

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. By using WorkMate, you represent and warrant that you meet these requirements and that all information you provide is accurate and current.

The Service is designed for use by contractors, tradespeople, and small business owners. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.

To access most features of the Service, you must create an account. You agree to:

• •Provide accurate, complete, and up-to-date registration information
• •Maintain the confidentiality of your password and not share your account credentials with others
• •Notify us immediately at help@workmatecrm.com if you suspect unauthorised access to your account
• •Take responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

WorkMate is currently provided free of charge. There is no subscription fee, no per-user charge, and no credit card is required to create or use an account. Every feature of the Service is included.

When one of your customers pays an invoice online by card through the Service, WorkMate adds a flat $1.99 platform fee to that payment, on top of standard card-processing costs. This fee is charged to your customer as part of the payment amount — it is disclosed to them before they pay, and it is never deducted from the amount you are owed. This fee applies only to online card payments made through the Service; it does not apply to invoices paid by cash, check, or other methods you record manually.

We may introduce paid plans or paid features in the future. If we do, we will give you at least 30 days' notice by email and in the app, and we will not charge you anything unless you actively choose a paid plan and provide payment information. You will always be able to keep using the free portion of the Service, or export your data and close your account, instead of paying.

If a paid plan is introduced and you subscribe, payments will be processed by Stripe, subscription fees will be non-refundable except as required by applicable law or as described in Section 5 below, and prices may change with at least 30 days' notice to existing subscribers.

New accounts receive full access to the WorkMate feature set free of charge for an extended introductory period (currently six months). No payment method is required or stored, and your account will never be charged automatically — if paid plans are introduced, continuing on a paid basis is always an active, opt-in choice (see Section 3).

We reserve the right to modify, extend, limit, or discontinue free access at any time. Where we limit access to a feature you actively rely on, we will give reasonable advance notice and, where practical, time to export your data.

You may cancel your subscription at any time from the Account section of the app or by contacting us at help@workmatecrm.com. Cancellation takes effect at the end of your current billing period — you will retain access to the Service until then.

We do not offer refunds for partial subscription periods except where required by applicable consumer protection law. If you believe you are entitled to a refund, contact us within 14 days of the charge and we will review your request.

If we discontinue the Service, we will provide at least 60 days' notice and offer a pro-rated refund for any prepaid annual subscription time remaining.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• •Use the Service to engage in fraud, deception, or any illegal activity
• •Send unsolicited communications (spam) to customers through the Service
• •Impersonate another person, business, or entity
• •Upload or transmit viruses, malware, or other malicious code
• •Attempt to gain unauthorised access to our systems or another user's account
• •Use automated tools to scrape or extract data from the Service without permission
• •Reverse-engineer, decompile, or disassemble any part of the Service
• •Resell, sublicense, or commercially exploit the Service without our written consent
• •Use the Service in any way that could damage, disable, or impair our infrastructure

Violation of these rules may result in immediate suspension or termination of your account without refund.

You retain full ownership of all data you create or upload through the Service ("Your Data"), including business information, customer records, jobs, invoices, and photos. You grant WorkMate a limited, non-exclusive licence to store and process Your Data solely to provide and improve the Service.

You are responsible for ensuring you have the legal right to collect, store, and use your customers' personal information through the Service. You agree to maintain a privacy notice or policy for your own customers that accurately describes how their data is used.

We will not access, use, or share Your Data for any purpose other than providing the Service and as described in our Privacy Policy, except where required by law.

You may export or delete your data at any time. Upon account termination, we will retain your data for 90 days to allow for recovery, after which it will be permanently deleted (subject to legal retention requirements).

WorkMate enables online card payments and in-person Tap to Pay through Stripe Connect. Any applicable payment fees are displayed before a payment is confirmed.

WorkMate acts as a facilitator of payments between you and your customers. We are not responsible for disputes between you and your customers regarding the quality, delivery, or value of services. Any such disputes should be resolved directly between you and your customer.

To accept card payments, complete payment setup in WorkMate, provide the required business and identity information, and add a payout account. Stripe processes verification information and bank details through its secure forms. Keep this information current and respond to verification requests in WorkMate. Payment and payout availability depends on Stripe’s verification and account requirements.

Payment processing is provided by Stripe and governed by the Stripe Connected Account Agreement, which incorporates the Stripe Services Agreement. Review and accept the agreements presented during payment setup. Stripe’s handling of personal information is described in its Privacy Policy.

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The Service, including its software, design, text, graphics, logos, and user interface, is owned by WorkMate and protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or brand assets without our prior written consent.

Any feedback, suggestions, or ideas you provide about the Service may be used by WorkMate without any obligation to you.

The Service integrates with third-party services including Stripe (payments), Telnyx (SMS), Resend (email), Anthropic (AI features), and Supabase (infrastructure). Your use of the Service is subject to the terms and privacy policies of these third parties where applicable.

We are not responsible for the availability, accuracy, or practices of third-party services, and our ability to provide certain features depends on the continued availability of these integrations.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. We do not warrant that any specific feature will remain available, or that the results obtained from using the Service will be accurate or reliable.

WorkMate is a tool to assist with your business operations. You remain solely responsible for the quality and delivery of your services to your customers, and for the accuracy of invoices, quotes, and other business documents you create using the Service.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WORKMATE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO WORKMATE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 AUD.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless WorkMate and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights, including but not limited to intellectual property rights or privacy rights.

You may terminate your account at any time by cancelling your subscription and contacting us to request account deletion.

We may suspend or terminate your account at any time if we determine you have violated these Terms, if we are required to do so by law, or if we decide to discontinue the Service. Where reasonably practicable, we will provide advance notice.

Upon termination, your right to access the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including Sections 7, 10, 12, 13, 14, 16, 20, and 21) will continue to apply.

These Terms are governed by and construed in accordance with the substantive laws of Queensland, Australia, without regard to its conflict of law principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.

Informal resolution first. Before starting arbitration, you agree to first contact us at help@workmatecrm.com and attempt in good faith to resolve the dispute informally for at least 30 days from the date of your written notice describing the dispute and the relief sought.

Binding arbitration. Except for the excluded claims described below, all disputes arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce (the "ICC Rules") by one or more arbitrators appointed in accordance with the ICC Rules. The number of arbitrators shall be one, unless the ICC Court determines that the complexity or amount in dispute warrants three. The seat, or legal place, of arbitration shall be Brisbane, Queensland, Australia. The language of the arbitration shall be English. The law governing these Terms is the substantive law of Queensland, Australia. The arbitral award shall be final and binding on the parties, and judgment on the award may be entered in any court of competent jurisdiction.

Excluded claims. Nothing in this Section prevents either party from (a) bringing an individual claim in a small claims court of competent jurisdiction, or (b) applying to a court for urgent interim, injunctive, or equitable relief to prevent actual or threatened infringement, misappropriation, or violation of intellectual property, confidentiality, or data-security rights, pending the outcome of arbitration.

Individual basis; class action waiver. Disputes will be arbitrated only on an individual basis. You and WorkMate each waive any right to bring or participate in a class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

Consumer rights preserved. If you are a consumer, this Section applies only to the extent permitted by the mandatory laws of your country of residence. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, including under the Australian Consumer Law, and nothing prevents you from bringing proceedings in a court where mandatory law gives you that right. Where any part of this Section is held unenforceable as to a particular claim or relief, that claim or relief will be severed and heard in a court of competent jurisdiction in Queensland, Australia, while the remainder of this Section continues to apply.

We may update these Terms from time to time. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending an email to the address associated with your account. Changes take effect 14 days after notification.

Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and WorkMate with respect to the Service and supersede all prior agreements.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

By providing a phone number to a contractor through the Service, or providing your own phone number when signing up, you consent to receive transactional SMS text messages related to that service relationship, including invoice notices, payment and overdue-payment reminders, paid-receipt confirmations, and review requests, from WorkMate and/or the contractor business using WorkMate to communicate with you. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency varies based on account activity. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message, and may reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

Your mobile phone number and SMS opt-in information will not be sold or shared with third parties or affiliates for promotional or marketing purposes. See Section 10 of our Privacy Policy for more detail on how we handle SMS communications.

Certain features of the Service are powered by third-party artificial intelligence and machine-learning systems, currently provided by Anthropic (Claude). These include, without limitation:

• •Receipt scanning and expense capture — extracting vendor, date, amount, tax, and line-item information from photos of receipts and invoices you upload

To provide these features, the input needed for the task (for example, a receipt image or the business details you enter) is transmitted to the AI provider's API for processing. We do not permit these providers to use your content, or your customers' content, to train their models. See Section 11 of our Privacy Policy for more detail.

AI-generated and AI-extracted output may be inaccurate, incomplete, out of date, or otherwise unsuitable for your purposes. It is provided as a starting point only and does not constitute accounting, tax, legal, or other professional advice. You are solely responsible for reviewing, verifying, correcting, and approving any AI-assisted output before you rely on it, publish it, submit it to any authority, or send it to a customer. To the maximum extent permitted by applicable law, WorkMate disclaims all liability for any loss or damage arising out of or in connection with your use of, or reliance on, AI-assisted or automated output.

The Service allows you and other users to create, upload, publish, and transmit content, including logos, job and receipt photos, customer signatures, reviews, messages, and customer inquiry submissions ("User-Generated Content"). You are solely responsible for your User-Generated Content and for ensuring that you have all rights, licences, and consents necessary to upload it and to allow WorkMate to host, store, display, and transmit it in connection with the Service.

You must not upload or publish User-Generated Content that:

• •Infringes or misappropriates any third party's intellectual property, privacy, publicity, or other rights
• •Is defamatory, obscene, harassing, hateful, threatening, deceptive, or otherwise unlawful
• •Contains the personal information of a third party without a lawful basis for doing so
• •Violates Section 6 (Acceptable Use) or any applicable law

WorkMate does not pre-screen or actively monitor User-Generated Content and is not responsible or liable for any User-Generated Content created, uploaded, or shared by users. Any opinions, statements, or materials in User-Generated Content are those of the user who provided them and not of WorkMate. In respect of content posted by users, we act only as a neutral host.

Notice and takedown. If you believe User-Generated Content hosted on the Service infringes your rights or otherwise violates these Terms or applicable law, send a written notice to help@workmatecrm.com with the subject line "Content Takedown Request", including: (a) your name and contact details; (b) a description of the content and its location (for example, the website URL or a screenshot); (c) the legal basis for the request and, for intellectual property claims, identification of the work or right allegedly infringed; (d) a statement that you have a good-faith belief that the use is not authorised by the rights holder, its agent, or the law; and (e) a statement that the information in your notice is accurate.

We will review valid notices and may remove or disable access to the reported content, in whole or in part, at our discretion and without prior notice to the user who posted it. We may forward your notice (including your contact details) to that user, who may submit a counter-notice. We may suspend or terminate the accounts of users who repeatedly post infringing or violating content. We reserve the right to remove or disable any User-Generated Content at any time, with or without cause, where we reasonably consider it necessary to comply with law, enforce these Terms, or protect the Service or any person.

If you have any questions about these Terms of Service, please contact us: